|Delivery Service||Delivery time||Tracked||Signed For||Cost|
|Standard||3 - 5 Working Days||No||Yes||£2.99|
|Courier||1 - 2 Working Days||Yes||Yes||£5.95|
|Click & Collect||In Store Within 7 Days||N/A||N/A||FREE|
Please Note: Some of our products are not eligible for standard delivery, so you may only be offered the courier delivery option.
We welcome orders from non-mainland UK addresses such as Ireland, Scottish Highlands & Islands and Channel Islands. Delivery surcharges for these postcodes will be calculated automatically at the checkout.
We aim to dispatch all orders placed before 1pm same day, orders placed after that will be dispatched next working day. During exceptionally busy periods dispatch times may increase. We offer several delivery services at different prices to best match our customers needs. We will send you a notification email when your order has been dispatched.
We will send you emails to inform you payment has been accepted and also that your order has been dispatched. In the 'confirmation of shipment' email we will include any tracking numbers so you can track the status of your parcel. Please visit the UK Mail website to do this.
All of our delivery services except from 'Standard service' can be tracked.
If you have any questions regarding your order please contact our customer helpline on 01752 661868.
Deliveries are made from 07.30 - 17.30 Monday to Friday.
If your order is being courier delivered, you will need to ensure there will be someone at your specified delivery address to sign for the item(s). You can nominate a workplace or neighbours address. If you have any instructions for delivery, such as arranging for a parcel to be left in a safe location, please include these in the 'special instructions' box in the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.In most cases there are usually at least two attempts to deliver, then your item will be returned to us. if you wish for us to re-post this , you will incur a further postal charge.
Customers paying through PayPal Express can add special instructions through the 'Note to seller' button which is located underneath delivery address on the PayPal payment screen.
Items will be packed accordingly to their size, weight, fragility. Anything that could get easily damaged during delivery will be packaged carefully in a box with bubble wrap.
If an item arrives damaged please contact us as soon as possible on 01752 661868 or email firstname.lastname@example.org and we will advise you of the best course of action. In most cases we will instruct you to return the item back to us for an exchange or refund. In either case you will be refunded the costs of posting the item back to us. Please do not return items to us without speaking to a member of the customer services team first.
Please view our returns policy here.